Shipping FAQs
Q: How long does shipping take?
Standard shipping: 3-5 business days after processing (1-2 days). Expedited options at checkout include 2-Day ($9.99) and Overnight ($24.99). International: 7-14 days. You’ll receive a tracking link the moment your order leaves our warehouse.
Q: Do you ship worldwide?
Yes! We ship to 150+ countries. Customs fees may apply – we recommend checking your local regulations. International orders typically arrive in 7-21 business days.
Q: Can I change my shipping address?
Address changes must be requested within 1 hour of ordering via contact form. Later requests may delay delivery. For security, we cannot redirect packages already in transit.
Returns/Refunds FAQ
Q: What’s your return policy?
Hassle-free returns within 30 days. Items must be unused with tags. Start returns here – we’ll email a prepaid label (U.S.) or instructions (international). Refunds process in 3-5 business days after we receive your return.
Q: Who pays for return shipping?
We cover return costs for defective/wrong items. For other returns, a $6.99 fee is deducted from your refund (or use our prepaid label). International customers: local return shipping is your responsibility.
Love it or return it – no questions asked.
Payment Methods FAQ
Q: What payment methods do you accept?
We securely accept:
✓ Credit/Debit Cards: Visa, Mastercard, American Express
✓ Digital Wallets: PayPal, Apple Pay, Google Pay, Shop Pay
✓ Cryptocurrencies: Bitcoin (BTC), Ethereum (ETH), USD Coin (USDC)
Split payments available via PayPal.
Encounter any issues? Contact our support team immediately – we’ll help complete your order.“
Q: Is my payment information secure?
Absolutely. We use 256-bit SSL encryption and never store your card details. Payments are processed through PCI-DSS compliant gateways like Stripe and PayPal.
Account/Order Management
Q: How do I track my order?
Track your package here using the number in your shipping confirmation email. No email? Check your spam folder or contact us with your order number.
Q: Can I cancel or modify my order?
We process orders quickly! Cancellations/modifications must be requested within 1 hour via this form. Orders already packed can’t be changed but may be returned.
